Refunds and voids

Mistakes at the register happen. FoolProof gives you two clean ways to fix them, and both keep your stock counts and your cash drawer honest automatically.

For cashiers and managers · About 4 minutes

1. Voiding a line vs. voiding a completed sale

• Void a line — still mid-sale, before payment. Remove an item that was scanned by mistake or that the customer changed their mind on. The sale simply continues without it.
• Void a completed sale — the sale already went through, but it should never have happened (wrong customer, duplicate ring, training mistake). This reverses the whole transaction.
• Refund a completed sale — the sale was correct at the time, but the customer is returning something now. This can cover the whole sale or just the items being returned.

2. Pulling up the original sale

1. Every refund and void is tied to the original sale — you don't start a fresh transaction to reverse one.
2. Scan the barcode printed on the customer's receipt to pull that sale straight up.
3. Choose the items (or the whole sale) to reverse, and confirm.

3. What happens to your stock

A refund or void doesn't just adjust a number on a report — it writes an entry to FoolProof's own inventory ledger, the same system that tracks every sale and delivery. Returned stock goes back on the shelf immediately, so your on-hand counts stay accurate without anyone touching Stock by hand.

4. Every action is attributed

Because each cashier signs in with their own login, every void and every refund is logged to the person who performed it — what was reversed, when, and by whom. That's what makes your cash drawer reconcilable at the end of a shift and your records trustworthy if a state inspector ever asks.